Refund Policy

1. Eligible Refunds

Refunds are available only for:

• First-time customers
• Shared Hosting or VPS services
• Refund requests made within 7 days of purchase

If you meet the above conditions, contact us to request a refund.

2. Non-Refundable Services

We do not offer refunds for:

• Domain registrations or renewals
• Dedicated servers
• Add-ons or custom setups
• Abuse-related terminations or ToS violations

3. How to Request a Refund

Send an email to contact@devmatei.is-a.dev with:

• Your order ID
• The service you want refunded
• The reason for your request

Refunds are typically processed within 5–7 business days if approved.

4. Disputes and Chargebacks

Filing a chargeback without first contacting us is a violation of our terms and may lead to immediate service suspension. Always reach out to our support team first.

5. Final Notes

All services are provided "as is" with no guaranteed uptime or performance. Our refund policy is designed to be fair but firm. Abuse of this policy will result in account blacklisting.